“Innovative” isn’t a word often used to describe the plumbing industry. It’s rooted in tradition: a generational profession with fathers teaching their sons everything they know before handing down the business. Doug Belcher, co-owner of Rocket Rooter Plumbing, came to the industry through this familiar route. His father started the Montgomery County, MD-based full-service plumbing company in 1968. Once Doug learned the ropes and became a licensed master plumber, he joined his father as a co-owner and now carries on the family business. With more than thirty years of experience today, Doug both respects the tradition within the trade and integrates innovation and technology into his work.
Topics: Customer Spotlight
The most important skill a drain cleaner can have is, obviously, clearing drains. But customer service is a close second. It may not be your favorite part (that’s sharing crazy job photos in your Facebook group of choice), but it’s a vital part of the job, particularly for smaller shops.
Drain cleaning can be a very dirty job, particularly with a backup. It’s also a dangerous process, exposing workers to multiple types of hazards. But a few simple steps and a little common sense can help keep you safer on the job.
When you’re an expert in a field, it can be hard to step back and see things from the other side — the customer’s side. Seeing things from your customer’s point of view can prevent mistakes and identify missed opportunities. When a member of our team needed a drain cleared, we took the opportunity to provide just that. Learn from their wins and misses.
Look back at the last time you needed a new service provider, whether it was a new barber, landscaper or handyman. Did you blindly pick the first option you found? Or did you rely on your friends and family for a referral, and do further research to see whether they’d fit your needs? Now, think back to the last time your purchased something online. Did the yellow star rating beneath the product name influence your purchase?
Water jetting, sewer jetting, hydro-jetting and jetting—they all describe a process of washing out clogs, removing potential blockages or generally cleaning drains and sewer pipelines using a high-pressure spray of water. Many plumbers, drain cleaners and sewer cleaners use jetters because they are powerful and fast cleaning, thanks to a unique combination of water pressure and water flow. In many instances jetters are able to address plumbing challenges better than other pipe clearing products.
If a homeowner’s drain was clogged in 1998, she’d open the phonebook and choose a plumber based on a friend’s recommendation or a print ad in the yellow pages. Today, life isn’t so simple. That same homeowner logs onto Facebook to ask for referrals, clicking through as many websites and profiles as it takes to find the provider that best meets her needs. If you want her business, you need to meet her where she is—online, on social media.
Cable machines can last for years. That makes investing in quality a no-brainer, but it also makes buying a new one a daunting process. What if it’s prone to breaking down or is cumbersome to haul?
Thank you to everyone who visited MyTana's booth at the WWETT Show February 22-24. We had a great time sharing our products and catching up with the plumbers and contractors who have helped make our business a success for over 60 years. We had extra reason to celebrate when our team broke a company sales record the second day of the event.
If you weren't able to make it to Indianapolis, here's another chance to learn about some of the exceptional MyTana products that were on display at the trade show:
Topics: Trade Shows
Growing a drain cleaning or plumbing business comes with many challenges. Finding new clients is only half the battle — creating a team to service those new clients presents several different obstacles. Many businesses in the plumbing industry start as a one-man shop— someone who is great at what they do and services an area where they’ve made a name for themselves. When it comes time to grow, though, those owners have to go through hoops to find employees who have the perfect balance of on-the-job expertise and customer service skills. Where does a business owner find these superstar employees? And what can a business owner do to keep them?