Become a Customer Service Pro: Four Tips for Clear Customer Communication

Posted by MyTana on May 3, 2018 7:13:00 AM

The most important skill a drain cleaner can have is, obviously, clearing drains. But customer service is a close second. It may not be your favorite part (that’s sharing crazy job photos in your Facebook group of choice), but it’s a vital part of the job, particularly for smaller shops.

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Topics: Resources

Staying Safe on the Job

Posted by Nicole Lygo on Apr 12, 2018 9:00:00 AM

Drain cleaning can be a very dirty job, particularly with a backup. It’s also a dangerous process, exposing workers to multiple types of hazards. But a few simple steps and a little common sense can help keep you safer on the job.

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Topics: Pro Tip, Resources

When I Called a Plumber...

Posted by Nicole Lygo on Apr 10, 2018 3:59:22 PM

When you’re an expert in a field, it can be hard to step back and see things from the other side — the customer’s side. Seeing things from your customer’s point of view can prevent mistakes and identify missed opportunities. When a member of our team needed a drain cleared, we took the opportunity to provide just that. Learn from their wins and misses.


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Topics: Insider, Pro Tip, Resources

Jetter Basics

Posted by Katie Breeden on Mar 29, 2018 9:00:00 AM

Water jetting, sewer jetting, hydro-jetting and jetting—they all describe a process of washing out clogs, removing potential blockages or generally cleaning drains and sewer pipelines using a high-pressure spray of water. Many plumbers, drain cleaners and sewer cleaners use jetters because they are powerful and fast cleaning, thanks to a unique combination of water pressure and water flow. In many instances jetters are able to address plumbing challenges better than other pipe clearing products.

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Topics: Jetter, Resources

The Drain Business: Recruitment and Retention

Posted by Venay Sehgal Bhatia on Jan 30, 2018 11:53:30 AM

Growing a drain cleaning or plumbing business comes with many challenges. Finding new clients is only half the battle — creating a team to service those new clients presents several different obstacles. Many businesses in the plumbing industry start as a one-man shop — someone who is great at what they do and services an area where they’ve made a name for themselves. When it comes time to grow though, those owners have to go through hoops to find employees who have the perfect balance of on-the-job expertise and customer service skills. Where does a business owner find these superstar employees? And what can a business owner do to keep them?

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Topics: Resources, Business Series, The Drain Business

FREE Cable Machine Setup Guide

Posted by MyTana on Jan 17, 2018 11:50:33 AM
FREE Cable Machine Setup Guide

A free, new poster from MyTana illustrates common cable machine end tools, along with the applications and line sizes to which each is best suited. This handy guide helps identify the best end tool for almost any blockage. With the proper setup, a drain cleaning professional can clear lines faster, more effectively and with greater safety.

“Different clogs require different approaches,” explains Dale Graber, General Manager for MyTana. “Choosing the right tool and right size gets the job done quicker.”

Request your free poster today:

Get Now

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Topics: Cable Machine, Resources, Poster

About MyTana

MyTana is a full-service manufacturer of drain cleaning and inspection equipment, including cable machines, drain jetters and plumber cameras. The company also offers cables, blades, nozzles and other accessories for plumbers and drain cleaners. By selling direct, MyTana is able to maintain competitive pricing while offering a high level of personalized service and support. MyTana equipment is factory-direct and American made.

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