The most important skill a drain cleaner can have is, obviously, clearing drains. But customer service is a close second. It may not be your favorite part (that’s sharing crazy job photos in your Facebook group of choice), but it’s a vital part of the job, particularly for smaller shops.
Drain cleaning can be a very dirty job, particularly with a backup. It’s also a dangerous process, exposing workers to multiple types of hazards. But a few simple steps and a little common sense can help keep you safer on the job.
When you’re an expert in a field, it can be hard to step back and see things from the other side — the customer’s side. Seeing things from your customer’s point of view can prevent mistakes and identify missed opportunities. When a member of our team needed a drain cleared, we took the opportunity to provide just that. Learn from their wins and misses.
Water jetting, sewer jetting, hydro-jetting and jetting—they all describe a process of washing out clogs, removing potential blockages or generally cleaning drains and sewer pipelines using a high-pressure spray of water. Many plumbers, drain cleaners and sewer cleaners use jetters because they are powerful and fast cleaning, thanks to a unique combination of water pressure and water flow. In many instances jetters are able to address plumbing challenges better than other pipe clearing products.
Growing a drain cleaning or plumbing business comes with many challenges. Finding new clients is only half the battle — creating a team to service those new clients presents several different obstacles. Many businesses in the plumbing industry start as a one-man shop — someone who is great at what they do and services an area where they’ve made a name for themselves. When it comes time to grow though, those owners have to go through hoops to find employees who have the perfect balance of on-the-job expertise and customer service skills. Where does a business owner find these superstar employees? And what can a business owner do to keep them?
A free, new poster from MyTana illustrates common cable machine end tools, along with the applications and line sizes to which each is best suited. This handy guide helps identify the best end tool for almost any blockage. With the proper setup, a drain cleaning professional can clear lines faster, more effectively and with greater safety.
“Different clogs require different approaches,” explains Dale Graber, General Manager for MyTana. “Choosing the right tool and right size gets the job done quicker.”
Request your free poster today: